Return and Refund Policy

 We offer a 14-day return policy, ensuring you have enough time to review your purchase. For a smooth return, please make sure the following conditions are met:

● Items must be in original condition, used, and have original tags.
● Items must be returned to their original packaging.
● You will need to provide a receipt or voucher for your purchase. To initiate the return process, please contact us at carslan_us@carslan.com
We will respond to your request within approximately 3 working days to inform you whether your return has been accepted.
 
Return processing process:
If your return request is accepted, we will send you a return shipping label.
Please follow the attached instructions to send your package.
Once we receive and inspect your return, we will issue a refund to your original payment method within 7-10 business days.
 
Special case:
If there are damaged, defective or wrong items in your order, please contact us immediately after receiving the item so that we can handle it in a timely manner.
 
EU 14-day cooling-off period:
If the goods are shipped to the EU, you have the right to cancel or return your order within 14 days without giving any reason. Returned items are subject to the same conditions as above.
If you have any other questions, please feel free to contact us at carslan_us@carslan.com
We will solve it for you as soon as possible.
 
Refunds:
We will notify you as soon as possible whether your refund is approved after receiving and inspecting your return. In general, you can expect to receive our response within 3 business days. If your refund is approved, it will be automatically returned to your original payment method within 10 business days. Please note that your bank or credit card company may require some time to process and release the refund, with an average processing time of 7-10 business days.
If more than 15 business days have passed since we approved your return, please contact us at carslan_us@carslan.com