Privacy Policy

This Privacy Policy describes how Carslan ( the "Site", "we", "we", " How we" or "our") collect, use and disclose your personal information (hereinafter referred to as the "Service"). As used in this Privacy Policy, "you" and "your" refer to the user of the Service, whether you are a customer, a visitor to the Site, or another individual about whom information is collected under this Privacy Policy.

Please read this privacy policy carefully. By using and accessing any Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any Services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How we collect and use your personal information

In order to provide our services, we collect personal information about you from a variety of sources and have collected it over the past 12 months, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and our rights of users or others.

What personal information we collect

The type of personal information we obtain about you depends on how you interact with our site and use our services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or is relevant to you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include:

• Basic contact information , including your name, address, phone number, email.
• Order information , including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information , including your username, password, and security questions.
• Shopping information , including items you viewed, placed in your shopping cart, or added to your wish list.
• Customer support information , including information you choose to include in your communications with us, such as when sending messages through the Services.

Certain features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect through cookies

We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information related to your interactions with the Services.

Information we obtain from third parties

• Company powers our site and services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, to fulfill your order and to provide you with the products or services you requested, to fulfill Our contract with you.
• When you visit our site, open or click on an email we send you, or interact with our services or advertising, we or the third parties we work with may use online tracking technologies, such as pixels, web beacons, Software development kits, third-party libraries and cookies automatically collect certain information.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of third parties. For more information, see the Third-Party Sites and Links section below.

How we use your personal information

• Provide products and services. We use your personal information to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and administering your account, schedule deliveries, facilitate returns and exchanges, and enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail to show you advertisements for products or services. This may include using your personal information to better customize services and advertising on our site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action to prevent possible fraudulent, illegal or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with others. If you believe there is a security issue with your account, please contact us immediately.
• Communicate with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to respond to you, provide you with an effective service and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site. For specific information about cookies related to using Shopify to power our store, please see https://www.shopify.com/legal/cookies . We use Cookies to provide and improve our Site and Services (including remembering your actions and preferences), perform analytics and better understand user interaction with the Services (it is in our legitimate interests to manage, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our site to better customize services, products and advertising, including advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to delete or reject cookies through your browser controls. Please note that deleting or blocking cookies may have a negative impact on your user experience and may cause certain services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent us from sharing information with third parties such as advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes in accordance with this Privacy Policy. This situation may include:

• With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• Where you direct, request or otherwise consent to us disclosing certain information to third parties, such as through social media widgets or login integrations to ship products to you, with your consent.
• With our associated companies or companies within our group of companies in order to run a successful business, it is in our legitimate interests.
• In connection with a business transaction, such as a merger or bankruptcy, to satisfy any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests
• Appeal: If we refuse to process your request, you may have the right to appeal our decision. You can do this by replying directly to our denial.
• Manage Communication Preferences: We may send you promotional emails, which you can opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or your order.

You can exercise these rights where indicated on our website or by contacting us using the contact details provided below. We will not discriminate against you for exercising these rights. As required by applicable law, we may need to collect information from you to verify your identity, such as your email address or account information, before we can substantively respond to a request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting an agent's request, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly and in accordance with applicable law.

Complaint

If you have any complaint about the way we process your personal information, please contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision using the contact details provided below, or to lodge a complaint with your local data protection authority.

International users

Please note that we may transfer your personal information outside of your country of residence, including to the United States. Your personal information is also processed by employees and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on a recognized transfer mechanism such as the European Commission's Standard Contractual Clauses, or an equivalent contract published by the relevant UK competent authority, unless the data transfer is to a country that is determined to provide adequate protection level country.

Contact information

If you have any questions about our privacy policy or privacy practices, or if you would like to exercise any rights available to you, please contact us by email at carslan_us@carslan.com